Enabling new features in 20.21.02
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
| Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
| Fresh install | Upgrade | Fresh install | Upgrade | ||
Allow clients to submit tickets based on templates | No | No | Yes | Yes | |
Allow clients to copy, close, and reopen service requests and tickets | No | No | Yes | Yes | |
| Allow clients to save service requests as drafts | No | No | Yes | Yes | |
| Allow clients to submit or delete drafts of service requests | No | No | Yes | Yes | |
| Allow clients to view tasks linked to tickets and service requests | No | No | Yes | Yes | |
| Allow clients to use lookup filters on ticket and service request forms | No | No | Yes | Yes | |
| Allow clients to search records and submit requests from the search page | No | No | Yes | Yes | |
| Allow clients to view broadcasts | No | No | Yes | Yes | |
| Allow clients to view knowledge articles and their details | No | No | Yes | Yes | |
| Remedyforce Marketplace no more exists | No | No | No | Yes | |
To enable the features that were introduced in older releases, see
Enabling new features
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