Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce.

To view information about the self and auto upgrade push dates for the latest release, see Release schedules Open link .

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Date	Title	Summary
May 17, 2020	20.20.01.114.131: Patch 3 for version 20.20.01	The following update has been made in Patch 3 of BMC Helix Remedyforce 20.20.01. Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.02 Patch 3 sandbox testing guidelines
May 6, 2020	Guest user security changes	The Guest User Security changes will be auto-enabled in the Salesforce Summer '20 release with opt-out and disable options available.
April 24, 2020	20.20.01.114.60: Patch 2 for version 20.20.01	The following update has been made in Patch 2 of BMC Helix Remedyforce 20.20.01. Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 2 sandbox testing guidelines.
March 19, 2020	20.20.01.114.09: Patch 1 for version 20.20.01	The following update has been made in Patch 1 of BMC Helix Remedyforce 20.20.01. Corrected issues: For information about issues corrected in this patch, see Known and corrected issues. Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 Patch 1 sandbox testing guidelines.
February 07, 2020	20.20.01 enhancements	The following features are available in this initial release of BMC Helix Remedyforce: Remedyforce Administration Remedyforce Benchmarking is generally available Import configuration sets to a production organization from its sandbox - BETA Import the parent of a mapped service through SmartSync CMDB Primary Client field mapping during Remedyforce Discovery imports CMDB Remote Control actions by using BMC Client Management web console Service Request Definition Hyperlinks in service request inputs Rich text instructions in service request definitions Self Service VPAT and WCAG accessibility for Self Service 3.0 Relative ordering of request inputs in a two column layout Salesforce knowledge articles in Self Service 3.0 Self Service log on with site credentials Remedyforce Console Auto assignment of staff when you create or update a record Enhancements for mass update of multiple tasks Activity Feed summarization in Remedyforce Console (BETA) Others Icons are displayed even when tracking protection is enabled in the Firefox browser Pentaho package enhancements and fixes Sorting facility for Suggestion pages Microsoft Teams support in the BMC Helix Remedyforce chatbot BMC Native classification support for Auto Categorization Resume Utility Service Disable Data Integrity Report Note: Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.20.01 sandbox testing guidelines

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Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

Click here to see the steps.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
For example, selecting This page and its children from the home page exports the entire space to PDF.

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Release notes and notices

Creating PDF and Word exports

To export to PDF or Word

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