This documentation supports the 20.20.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu. Patch 2 for version 20.20.01

This topic contains information about the update in this patch and provides instructions for upgrading to the patch.


BMC Helix Remedyforce (Winter 20 Patch 2) is a cumulative release and includes the enhancements that were provided in version (Winter 20) and its patches. For more information, see Release notes and notices.

Corrected issues

For information about the issues that are corrected in the BMC Helix Remedyforce (Winter 20 Patch 2), see Known and corrected issues


BMC will automatically push version (Winter 20 Patch 2) to all sandbox organizations on versions (Winter 20), as scheduled on the Release Schedules page.


If you are using profiles or custom permission sets to manage permissions for your users, you have to manually update permissions after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures for both self-upgrade and automatic upgrade. If you are upgrading from a few releases prior to the latest release, you must update permissions for each interim release.

For information about updating permissions and enabling new features in the current and previous releases, see Post-upgrade procedures repository.

Related topics

Supported browsers, mobile devices, and integrations

Supported languages and locales

BMC Remedyforce Maintenance Policy

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