This documentation supports releases of BMC Helix Portal up to December 31, 2021. To view the latest version, select the version from the Product version menu.


BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture and a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. Navigate between applications without the need for separate authentication or integration. Use common services such as user management, tenant management, and single sign-on for the BMC products that are integrated on  BMC Helix Portal

The following video (3:23) provides a high-level introduction to the product and explains its key capabilities.

Integrated BMC products

When you access BMC Helix Portal, you see the products for which you have a license. However, as a trial user, you can try and buy all of the products available on BMC Helix Portal. 

BMC Helix AIOps Open link

BMC Helix Automation Console Open link

BMC Helix Cloud Cost Open link

BMC Helix Cloud Security Open link

BMC Helix Continuous Optimization Open link

BMC Helix Discovery Open link

BMC Helix Dashboards Open link

BMC Helix Intelligent Automation Open link

BMC Helix Intelligent Integrations Open link

BMC Helix Log Analytics Open link

BMC Helix Operations Management Open link

In addition, you can cross-launch the following products from the BMC Helix Portal console.

  • BMC Helix ITSM: Smart IT 
  • BMC Helix Digital Workplace 
  • BMC Helix Digital Workplace Catalog
  • BMC Helix Innovation Suite
  • BMC Helix Business Workflows

Request cross-launch support from the BMC SaaS Operations team at BMC Support. You can request for cross-launch only if you are a licensed user of one or more of the preceding list of products. 

BMC product licensing

The integrated BMC products can be categorized into:

  • Licensed products that need to be purchased.
    All integrated products are licensed unless they are add-on or bundled products.
  • Add-on products that are available with one of the licensed products. 
    Add-on products can be further categorized into:
    • Non-licensed: BMC Helix Log Analytics is a non-licensed add-on product available with BMC Helix Operations Management. 
    • Licensed: BMC Helix AIOps is a licensed add-on product available with BMC Helix Operations Management. 
  • Bundled products that can be used across various supported products.
    Both BMC Helix Dashboards and BMC Helix Intelligent Integrations are bundled products. 

For more information, see  BMC Helix core services Open link .

Common services

BMC Helix Portal provides the following built-in common services:

  • User management 
  • Group management
  • Roles and permissions
  • Notifications

You can use the User management, Group management, and Roles and permissions services to set up role-based access control (RBAC) across the various integrated products. All the integrated products, irrespective of whether they are add-ons or bundled, can set up RBAC by using BMC Helix Portal. However, some products manage RBAC on their own.

You can access these common services to set up local users and user groups, and roles and permissions from the User access menu on the BMC Helix Portal Home page. For more information, see Setting up role-based access control. You can also set up external user access for a supported identity provider (IdP) and cross-product user access. For more information, see User identities.

The Notifications service provides the following types of in-app notifications:

  • Bell notifications – You receive this notification in the following scenarios:

    • Change in your role assignment
    • Change in your group role assignment
    • Change in your group assignment
    • Access key expiry: You receive a notification two days before the key expires.
      • Tenant-level key expiry: All Administrator group members and the user who created and modified an API user receives the notification.
      • User-level key expiry: The user who created an access key receives the notification.

    A notification expires 30 days after it is read. An unread notification expires 30 days after it is received.

    Can I retrieve a deleted notification?

    No, after you delete a notification, you cannot retrieve it.

  • Banner notifications – You receive this notification when the BMC SaaS Operations team schedules a maintenance or upgrade.
    A banner closes automatically after two days.

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  1. Tim Bocardo

    The link to Helix Intelligent Integrations opens a blank page. When I hover over it, it is just "aiops:"

    May 05, 2021 07:42
    1. Priyanka Nanwani

      Fixed, thanks

      Jun 02, 2021 02:51
  2. Rick Floyd

    The link to BMC Helix Service Monitoring link is broken.

    Sep 22, 2021 09:40
    1. Priyanka Nanwani

      The link is fixed now. Thanks.

      Sep 22, 2021 10:45
  3. Rick Floyd

    The Link to BMC Helix Log Analytics is broken.

    Sep 25, 2021 03:11
    1. Swati Malhotra

      Thanks for the inputs, Rick Floyd. We have fixed the link.

      Thanks and regards,


      Sep 27, 2021 04:22
  4. Manali Kavathekar

    The link to BMC Helix Discovery is broken

    Nov 19, 2021 03:04
    1. Sulekha Gulati

      Thanks, Manali. Link is fixed now.

      Nov 29, 2021 09:44