This documentation supports releases of BMC Helix Dashboards up to December 31, 2021. To view the latest version, select the version from the Product version menu.

Adding the BMC Helix plugin in an on-premises Grafana instance

If you are using an on-premises Grafana instance, you can add the BMC Helix plugin in your instance to leverage BMC Helix capabilities. You can use the BMC Helix to obtain Event, Metrics, and Cloud Security data.

You must be a tenant administrator to add the BMC Helix plugin in your Grafana instance.

For example, Tina is a tenant administrator and her company uses a monitoring software that is not yet integrated with BMC Helix. Tina's company uses an on-premises instance of Grafana that imports data from the monitoring software, which Tina uses to create dashboards. Tina learns about BMC Helix and wants to leverage its capabilities along with the Grafana instance that her company uses. How can Tina use BMC Helix capabilities?

Tina can download the BMC Helix plugin from the Grafana community, and add it as a data source in her company's Grafana instance.

To add the BMC Helix in an on-premises Grafana instance

  1. Log in to BMC Helix as a tenant administrator.
  2. Navigate to the user icon displayed on the screen and click API keys.
  3. On the API keys page, click Add key.

  4. Enter a description for the API key.
  5. Copy the access key, secret key, tenant ID, and tenant URL and save them for later use.

    Can I copy the secret key later?

    No. The secret key is available for copying only when it is generated for the first time. Afterwards, it is saved in an encrypted form by using the OpenBSD Bcrypt scheme. This encryption is irreversible.
    If you do not copy the secret key when it is generated or if you lose it, you must generate a new one.

  6. Set the key expiry; you can set the key to never expire.

    Best practice

    Although you can set the key to never expire, for enhanced security purposes, we recommend that you set a definite key expiry date. After the key expires, you can extend the date by editing the API user.
    For more information, see Setting up API users for programmatic access Open link .

  7. Log in to BMC Helix Dashboards as a tenant administrator and navigate to Configuration > Add data source.
  8. Select the BMC Helix data source.
    For a list of all plugins that you can add, see Out-of-the-box data source plugins.

  9. On the Settings page, enter the access key, secret key, tenant URL, and tenant ID that you just copied.

  10. Click Save & Test.
    A success message is displayed when the configuration is complete.

Where to go from here

Configure the BMC Helix data source. For more information, see Adding and configuring a data source.

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  1. Jason Droy

    Hi - in Step 7 should it not say to login to the Grafana plugin datasource manager ( and add the Helix plugin - rather than login to Helix Dashboards ? thanks

    Sep 14, 2021 11:21
    1. Shantanu Chatterjee

      Hi Jason,

      The BMC Helix data source should be added from the Helix Dashboards portal only as documented in step 7. 

      Oct 01, 2021 01:10
  2. Joachim Latzko

    I have a question regarding "5. Copy the access key, secret key, tenant ID, and tenant URL and save them for later use."

    No tenant URL is presented in the dialog. Which would be the correct URL and where is it documented?

    May 10, 2022 06:48
    1. Shantanu Chatterjee

      Hi Joachim,

      The tenant URL is the browser domain URL. For example; https://.com

      Thanks, Shantanu

      Jun 02, 2022 06:48
  3. Balaji Kumbhar

    Hello Team,

    On the Step 9 - "On the Settings page, enter the access key, secret key, tenant URL, and tenant ID that you just copied." But there we see only below fields.

    Tenant URL Platform URL Platform Queue

    Exactly Where to add the secret key and access key?

    Jun 02, 2022 06:27
    1. Shantanu Chatterjee

      Hi Balaji,

      The screenshot has been updated to reflect all the fields.



      Jun 13, 2022 04:35
  4. Guillaume Auzanneau

    Hello Team, the lastest "BMC Helix Datasource" on GitHub r3.0.1 is not supported by the lastest grafana release 10.x.: "This datasource plugin is deprecated and has been removed from the catalog." Could you please detail release dependency ? Thanks.

    Nov 29, 2023 08:44