Problem creating an incident
If you are encountering issues with creating an incident, complete the steps in the following table to isolate the issue.
Steps |
Description |
---|---|
Step 1: Verify port number |
Verify that port number 162 is available for the BMC Atrium Orchestrator adapter. BMC Network Automation can only send traps to port 162. |
Step 2: Verify template is created |
Verify that the Network Incident Template is created.
|
Step 3: Collect logs |
Collect the logs in the folder BBNAInstallPath\tomcat\logs in case of BMC Atrium Orchestrator tomcat errors. |
Step 4: View alert list |
View the alert list under View > Alert List for events. |
Step 5: Activate API Log in BMC Remedy AR Server |
To activate the API log in BMC Remedy AR Server, complete the following steps:
|
Step 6: Verify the BMC Network Automation URL |
To verify the BMC Network Automation URL, complete the following steps:
|
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