Troubleshooting continuous compliance for networks issues

The following topics offer basic troubleshooting tips for common issues that might occur when implementing continuous compliance for networks.

• BMC Network Automation does not create a change request
• BMC Network Automation job remains in Waiting for Approval status
• Items are not listed in BMC Remedy Inbox
• Problem creating an incident
• Relationship not made between BMC Network Automation change request and CI
• Troubleshooting BMC Network Automation integration to BMC Remedy ITSM
• Unable to launch BMC Network Automation job details from change task
• Troubleshooting the issues with the invalid assignment details in the task template

Additional information

If you are experiencing issues with any of the following, see Troubleshooting in the BMC Network Automation documentation:

• user logon to external authentication
• Windows firewall ports
• co-hosting with CiscoWorks under Solaris

When troubleshooting problems with the integration between BMC Network Automation and BMC Atrium Orchestrator, see the BMC Atrium Orchestrator online technical documentation.