Incident Management module search workflows
This section describes the following workflows, contained in the Searches folder, which provide a selection of prebuilt search workflows relevant to retrieving incidents:
Get All Configuration Item Associations by Incident ID
This workflow finds all configuration item associations by the specified incident ID.
Note
This workflow does not support HP ServiceCenter.
Get All Configuration Item Associations by Incident ID workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
incident number | Specifies the unique identifier assigned by the incident management system when the incident was created | Yes |
Get All Configuration Item Associations by Incident ID workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incident Associations by Configuration Item Name
This workflow finds incident associations by the specified configuration item name.
Note
This workflow does not support HP ServiceCenter.
Get Incident Associations by Configuration Item Name workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
configuration item name | Specifies the configuration item name | Yes |
Get Incident Associations by Configuration Item Name workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incident Associations by Incident ID workflow
This workflow finds incident associations by the specified incident ID.
Note
This workflow does not support HP ServiceCenter.
Get Incident Associations by Incident ID workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
incident number | Specifies the unique identifier assigned by the incident management system when the incident was created | Yes |
Get Incident Associations by Incident ID workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incident Associations workflow
This workflow finds incident associations by using key/value pairs.
Note
This workflow does not support HP ServiceCenter.
Get Incident Associations workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
key 1 | Specifies the first name or ID against which you want to search | Yes |
value 1 | Specifies the value of the key 1 field | Yes |
key 2 | Specifies another name or ID against which you want to search | No |
value 2 | Specifies the value of the key 2 field | No |
query | Specifies the query based upon the key/value pairs | No |
Get Incident Associations workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incident by Incident ID workflow
This workflow finds incidents by the specified incident ID.
Get Incident by Incident ID workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
incident number | Specifies the unique identifier assigned by the incident management system when the incident was created | Yes |
Get Incident by Incident ID workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Assignee workflow
This workflow finds incidents assignee to the specified person.
Get Incidents by Assignee workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
assignee | Specifies the name of the assignee | Yes |
Get Incidents by Assignee workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Impact workflow
This workflow finds the incidents that have a specific impact value.
Get Incidents by Impact workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
impact | Specifies the impact of the incident Valid values for ServiceNow: | Yes |
Get Incidents by Impact workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Operational Category workflow
This workflow finds incidents by using the operational category.
Get Incidents by Operational Category workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
category | Specifies the operational category
Valid value for HP_ServiceCenter:
| Yes |
Get Incidents by Operational Category workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Product Category workflow
This workflow finds incidents by using the product category.
Get Incidents by Product Category workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
category | Specifies the product category
Valid values for HP_ServiceCenter:
| Yes |
Get Incidents by Product Category workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Status workflow
This workflow finds incidents by status.
Get Incidents by Status workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
status | Specifies the incident status
Valid values for HP_ServiceCenter:
Valid values for ServiceNow: | Yes |
Get Incidents by Status workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
failed incidents | Contains an XML document providing failed incidents |
success count | Provides the number of successful incidents |
failure count | Provides the number of incidents that failed mapping associations |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Time Recorded workflow
This workflow finds incidents by the time recorded.
Get Incidents by Time Recorded workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
time recorded | Specifies the time when the incident was recorded
| Yes |
Get Incidents by Time Recorded workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents by Urgency workflow
This workflow finds incidents by using the incident urgency.
Get Incidents by Urgency workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
urgency | Specifies the incident urgency Valid values for ServiceNow: | Yes |
Get Incidents by Urgency workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
Get Incidents workflow
This workflow finds incidents by using key/value pairs.
Get Incidents workflow inputs
Input | Description | Required |
|---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
key 1 | Specifies the first name or ID against which you want to search | No |
value 1 | Specifies the value of the key 1 field | No |
key 2 | Specifies another name or ID against which you want to search | No |
value 2 | Specifies the value of the key 2 field | No |
query | Specifies the query based upon the key/value pairs Note: For Service Now, the query element is not supported. You can find incidents by using the key and value elements only. | No |
Get Incidents workflow outputs
Output | Description |
|---|---|
incidents | Contains an XML document that provides specific elements used to assign multiple values to a single context item |
failed incidents | Contains an XML document providing failed incidents |
success count | Provides a count of successful incidents |
failure count | Provides a count of incidents that failed mapping associations |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific string that explains the value of the success status |
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