Incident Management module setup validation workflows

You can use the workflows contained in the Setup Validation folder as templates to use when creating new workflows and as methods to test the success of a newly created process. This section describes the following Incident Management module setup validation workflows:

For setup validation workflows for Service Now, see Incident Management module setup validation workflows for ServiceNow.

Test Close Incident workflow

Use this workflow as a template to close an incident and as a method to test the success of closing an incident.

Test Close Incident workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
new status	Specifies the new incident status	Yes
status reason	Specifies the status reason Valid values for BMC_AR_System: Infrastructure Change Created Local Site Action Required Purchase Order Approval Registration Approval Supplier Delivery Support Contact Hold Third Party Vendor Action Reqd Client Action Required Infrastructure Change Request Future Enhancement Pending Original Incident Client Hold Monitoring Incident Customer Follow-Up Required Temporary Corrective Action No Further Action Required Resolved by Original Incident	No
resolution	Describes the resolution Note This is not a required input for HP_ServiceCenter.	No

Test Close Incident workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Create Incident Association workflow

Use this workflow as a template for creating an incident association and as a method to test the success of creating an incident association.

Test Create Incident Association workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
change id	Specifies the change ID	Yes
incident id	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
incident description	Describes the incident	No

Test Create Incident Association workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Create Incidents workflow

Use this workflow as a template for creating incidents and as a method to test the success of creating incidents.

Test Create Incidents workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident name	Specifies a name for the incident	Yes

Test Create Incidents workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
failed incidents	Contains an XML document providing failed incidents
success count	Provides a count of successful incidents
failure count	Provides a count of incidents that failed mapping associations
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Get Incident by Incident ID workflow

Use this workflow as a template to retrieve an incident by incident ID and as a method to test the success of retrieving an incident by incident ID.

Test Get Incident by Incident ID workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes

Test Get Incident by Incident ID workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Update Incident Log workflow

Use this workflow as a template to updating an incident log and as a method to test the success of updating an incident log.

Test Update Incident Log workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
summary	Specifies the incident summary	No
log detail	Specifies the log details	Yes

Test Update Incident Log workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Update Incident Notes workflow

Use this workflow as a template to update incident notes and as a method to test the success of updating incident notes.

Test Update Incident Notes workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
notes	Text that contains the updates to the notes for the incident	Yes

Test Update Incident Notes workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Update Incident Status workflow

Use this workflow as a template for updating incident status and as a method to test the success of updating incident status.

Test Update Incident Status workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
new status	Specifies the new incident status	Yes
status reason	Specifies the reason for the status change	No

Test Update Incident Status workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Test Update WorkInfo workflow

Use this workflow as a template for updating an incident work note (workinfo) and as a method to test the success of updating an incident work note.

Test Update WorkInfo workflow inputs

Input	Description	Required
configuration name	Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter	Yes
incident number	Specifies the unique identifier assigned by the incident management system when the incident was created	Yes
workinfo summary	Specifies the workinfo summary	Yes
workinfo details	Specifies the workinfo details	Yes
workinfo type	Specifies the workinfo type BMC_AR_System valid values: Customer Communication Customer Follow-up Customer Status Update Closure Follow Up Detail Clarification General Information Resolution Communications Satisfaction Survey Status Update Incident Task / Action Problem Script Working Log Email System Paging System BMC Impact Manager Note: HP_ServiceCenter does not use this input.	No\|
locked	Determines whether the workinfo is locked	No
view access	Determines who has the ability to view this workinfo Example: Internal, Public	No

Test Update WorkInfo workflow outputs

Output	Description
incidents	Contains an XML document that provides specific elements used to assign multiple values to a single context item
success status	Indicates whether the workflow finished successfully Valid values: success, failure
status message	Provides a process-specific string that explains the value of the success status

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Incident Management module setup validation workflows

Test Close Incident workflow

Test Create Incident Association workflow

Test Create Incidents workflow

Test Get Incident by Incident ID workflow

Test Update Incident Log workflow

Test Update Incident Notes workflow

Test Update Incident Status workflow

Test Update WorkInfo workflow

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