Task Management module root-level workflows
This section describes the following Task Management module root-level workflows:
Create Task Relationships workflow
This workflow creates a relationship between a task and a configuration item.
Create Task Relationships workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
tasks | Contains an XML document that provides the data template for concept elements | Yes |
configuration items | Contains an XML document in the following form:
Note: BMC Remedy ITSM only uses this input parameter. Use this input parameter to associate CIs in bulk to a task. | No |
Create Task Relationships workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
failed tasks | Contains an XML document that contains the failed tasks |
success count | Provides a count of successful tasks |
failure count | Provides a count of failed tasks |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Create Tasks workflow
This workflow creates task records.
Note
Tasks cannot be created independently, without a change request associated with it in BMC Remedy AR System. The Create Tasks workflow can only be used by other ITSM systems such as HP Service Center or BMC Remedyforce.
Create Tasks workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
tasks | Contains an XML document that provides the data template for concept elements | Yes |
Create Tasks workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
failed tasks | Contains an XML document that contains the failed tasks |
success count | Provides a count of successful tasks |
failure count | Provides a count of failed tasks |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Create WorkInfo workflow
This workflow creates work notes in a task record.
Create WorkInfo workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid value: BMC_AR_System, BMC_Remedyforce | Yes |
tasks | Contains an XML document that provides the data template for concept elements | Yes |
Create WorkInfo workflow outputs
Output | Description |
---|---|
failed task collection | Displays an XML document that contains the information of the failed task record in a task management system |
failure count | Provides a count of failed tasks |
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Delete Task Relationships workflow
This workflow removes the relationship between a task and a configuration item.
Delete Task Relationships workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, BMC_Remedyforce | Yes |
tasks | Contains an XML document that provides the data template for concept elements | Yes |
Delete Task Relationships workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
failed tasks | Contains an XML document that provides the failed tasks |
success count | Provides a count of successful tasks |
failure count | Provides a count of failed tasks |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Actual End Date workflow
This workflow records the date on which the task actually ends.
Update Actual End Date workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, BMC_Remedyforce | Yes |
task id | Specifies the unique identifier of the task | Yes |
actual end date | Specifies the actual end date in epoch format for the task | Yes |
Update Actual End Date workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Actual Start Date workflow
This workflow records the date on which the task actually starts.
Update Actual Start Date workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
task id | Specifies the unique identifier of the task | Yes |
actual start date | Specifies the date in epoch format on which the task actually started | Yes |
Update Actual Start Date workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Scheduled End Date workflow
This workflow updates the date on which the task is scheduled to end.
Update Scheduled End Date workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration | Yes |
task id | Specifies the unique identifier of the task | Yes |
scheduled end date | Specifies the date in epoch format on which the task is scheduled to end | Yes |
Update Scheduled End Date workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Scheduled Start Date workflow
This workflow updates the date on which the task is scheduled to start.
Update Scheduled Start Date workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
task id | Specifies the unique identifier of the task | Yes |
scheduled start date | Specifies the date in epoch format on which the task is scheduled to start | Yes |
Update Scheduled Start Date workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Task Notes workflow
This workflow updates a task journal.
Update Task Notes workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
task id | Specifies the unique identifier of the task | Yes |
notes | Specifies task notes | Yes |
Update Task Notes workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Task Status workflow
This workflow updates the status of a task.
Update Task Status workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
task id | Specifies the unique identifier of the task | Yes |
new status | Specifies the new task status | Yes |
status reason | Specifies the reason for the status change | No |
Update Task Status workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update Tasks workflow
This workflow updates specified tasks with related information.
Update Tasks workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
tasks | Contains an XML document that provides the data template for concept elements | Yes |
Update Tasks workflow outputs
Output | Description |
---|---|
tasks | Contains an XML document that provides the data template for concept elements |
failed tasks | Contains an XML document that provides the failed tasks |
success count | Provides a count of successful tasks |
failure count | Provides a count of failed tasks |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
Update WorkInfo workflow
This workflow updates the work notes of a task.
Update WorkInfo workflow inputs
Input | Description | Required |
---|---|---|
configuration name | Specifies a configuration group defined in the module configuration Valid values: BMC_AR_System, HP_ServiceCenter, BMC_Remedyforce | Yes |
tasks | Contains an XML document that provides the data template for concept elements | Yes |
Update WorkInfo workflow outputs
Output | Description |
---|---|
failed task collection | Displays an XML document that contains the information of the failed task record in a task management system |
failure counter | Provides a count of failed tasks |
tasks | Contains an XML document that provides the data template for concept elements |
success status | Indicates whether the workflow finished successfully |
status message | Provides a workflow-specific explanation for the value of success status |
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