Task Management module
The Task Management module contains workflows typically performed when working with tasks. You can automate many of these workflows so that they require little or no personal intervention, increasing the speed with which they finish. Workflow automation also reduces errors during operations such as creating, updating, or closing a task. Task Management workflows include predefined mappings to the BMC Remedy IT Service Management (ITSM), HP ServiceCenter task management, and BMC Remedyforce systems.
With the module and the corresponding application adapter, BMC Atrium Orchestrator offers comprehensive out-of-the-box automation of task management operations. Also, the Task Management module offers significant flexibility, enabling you to modify workflows, adjust data mappings to external systems, create mappings to your own custom systems, and extend existing workflows to perform additional automated tasks.
The Task Management module contains the following topics: