Pre-upgrade procedures for BMC Remedy ITSM
Complete the following pre-upgrade procedures before you begin the BMC Remedy ITSM Core upgrade.
Task | Action | Additional information |
|---|---|---|
1. | — | |
2. | If you have created a customized join form that references a field on an existing BMC Remedy ITSM form that is going to be deleted, you will have to identify your customized join forms, export related views, and re-create the fields in your join forms following an upgrade. | |
3. | — | |
4. | Prepare for ITSM upgrade for a non-multitenant environment | If you are using a non-multitenant environment, and you do not intend to install Remedy Knowledge Management(RKM), apply the ITSM1805_MT_Utility_Phase_Installation_SW00552489 hotfix before upgrading to Remedy ITSM version 18.05. For the relevant hotfix, contact BMC Support |
Where to go from here
Next task | Go to Upgrading-BMC-Remedy-ITSM. |
|---|---|
Up to process | If you have finished upgrading the applications, return to the appropriate upgrade process: |