Default language.

Locating Remedy AR System files and forms


This section describes each Remedy AR System feature and the client files and forms that the installer creates and modifies during installation.

You cannot move the Remedy AR System server files. You must reinstall Remedy AR System if you want to move the server to a new computer. You can preserve the environment by exporting data and structures and importing them to the new location. For more information, see Importing data into BMC Remedy AR System forms and Importing and exporting object definitions and locking objects  from the Remedy AR System online documentation.

Important

ARSystemInstallDir  refers to the default Remedy AR System installation directory:

  • (Microsoft Windows) C:\Program Files\BMC Software\ARSystem
  • (UNIX) /opt/bmc/ARSystem

Default installation directories

The following link provides a list of directories in which the Remedy Action Request (AR) System features are installed.

Click to view locations on Windows and UNIX

Feature Name

Windows Location

UNIX Location

Approval Server

ARSystemInstallDir\approval

ARSystemInstallDir/approval

ARDBC LDAP

ARSystemInstallDir\ardbcldap

ARSystemInstallDir/ardbcldap

AREA LDAP

ARSystemInstallDir\arealdap

ARSystemInstallDir/arealdap

AR System Server

ARSystemInstallDir\Arserver

ARSystemInstallDir/Arserver

Email Engine

ARSystemInstallDir\AREmail

ARSystemInstallDir/AREmail

Utilities

ARSystemInstallDir\arsystem

ARSystemInstallDir/arsystem

Assignment Engine

ARSystemInstallDir\assignmentengine

ARSystemInstallDir/assignmentengine

Data Import Tool

ARSystemInstallDir\dataimporttool

Not applicable on UNIX

Developer Studio

ARSystemInstallDir\DevStudio

Not applicable on UNIX

Flashboards

ARSystemInstallDir\flashboards

ARSystemInstallDir/flashboards

Full Text Search (FTS) configuration

ARSystemInstallDir\ftsconfiguration

ARSystemInstallDir/ftsconfiguration

Remedy Mid Tier

ARSystemInstallDir\midtier

ARSystemInstallDir/midtier

SNMP configuration

ARSystemInstallDir\snmpconfiguration

ARSystemInstallDir/snmpconfiguration

Web Services plug-in

ARSystemInstallDir\webserviceplugin

ARSystemInstallDir/webserviceplugin


Important

If you upgrade Remedy AR System, new files are installed and existing files from the previous installation are overwritten. Otherwise, the legacy files are left on the file system unaltered.

AR System server file locations

This following links list the locations of AR System server files on Microsoft Windows and UNIX operating systems.

Best practice
We recommend that you retain this file structure. Do not remove DLL files from the arsystem/bin directory. If DLLs are not located in the bin directory, the thread running the process that requires a missing DLL will stop responding.


Click to view locations on Windows

Windows locations

Important

If you use centralized preferences, the ARSystemHomeDirectory files are stored on the server and not in the local directories.

  • For new installations on Windows XP, the default ARSystemHomeDirectory is C:\Documents and Settings\userName\Application Data\AR System\HOME.
  • On Microsoft Windows Vista, the default ARSystemHomeDirectory is C:\Users\LoginName\AppData\Roaming\AR System\Home.
Click to view locations on UNIX

UNIX locations


Remedy Approval Server file locations

The following link provides the Remedy Approval Server file locations on Microsoft Windows and UNIX operating systems.

Click to view locations on Windows and UNIX

Windows locations

UNIX locations

Remedy Email Engine file locations

The following link provides the Remedy Email Engine file locations on Microsoft Windows and UNIX operating systems:

Click to view locations on Windows and UNIX

Windows locations

UNIX locations

Remedy Mid Tier file locations

You can install Remedy Mid Tier on a Microsoft Windows or UNIX system.

Click to view locations on Windows and UNIX


Category

Windows Location

UNIX Location

Binary files

ARSystemInstallDir\midtier

ARSystemInstallDir/midtier

Configuration file (config.properties)

ARSystemInstallDir\midtier\WEB-INF\classes\

ARSystemInstallDir/midtier/WEB-INF/classes/

Java Server Pages (JSP) files

ARSystemInstallDir\midtier\shared

ARSystemInstallDir/midtier/shared

.gif files

ARSystemInstallDir\midtier\shared\images

ARSystemInstallDir/midtier/shared/images

JavaScript

ARSystemInstallDir\midtier\resources

ARSystemInstallDir/midtier/resources

Web application

ARSystemInstallDir\midtier\WEB-INF

ARSystemInstallDir/midtier/WEB-INF

Java class files

ARSystemInstallDir\midtier\WEB-INF\classes

ARSystemInstallDir/midtier/WEB-INF/classes

Shared libraries

ARSystemInstallDir\midtier\WEB-INF\lib

ARSystemInstallDir/midtier/WEB-INF/lib

Remedy AR System client file locations on Windows

Click to view locations


Category

Windows Locations

Executables

  • ARSystemInstallDir\DeveloperStudio\
  • ARSystemInstallDir\dataimporttool\

Help file

  • Remedy Developer Studio —
    ARSystemInstallDir\DeveloperStudio\plugins\com.bmc.arsys.studio.help_VerNum
  • Remedy Data Import —
    ARSystemInstallDir\dataimporttool\plugins\com.bmc.arsys.dataimport.help_VerNum

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*