The following graphic describes the various stages of Remedy ITSM Suite implementation:
Use the information in this section to understand the primary milestones for implementing Remedy in your environment:
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| - Learn about the product's system architecture and usage.
- Review use cases to learn about which components and features you need to implement for your business.
- Review deployment use cases and best practices, including high availability and disaster recovery.
- Evaluate system requirements.
- Review sizing considerations to make capacity and deployment recommendations.
- Evaluate and plan user permissions, data security, and system access and authentication . Identify who will administer the system and the user roles.
- Evaluate network requirements and port information.
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| - Download components.
- Prepare test or production systems for installation.
- Install and verify the installation.
| IT architect System administrator |
| - Secure the system components.
- Add the authentication methods and encryption security options.
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| - Provide specific permissions and access to users, user groups.
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| - Populate the system with data.
- Tune the system and performance.
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| - Configure the components.
- Back up systems.
- Monitor systems and performance.
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| - (Optional) Integrate with other BMC products and technologies.
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| - Test implementation and performance.
- Troubleshoot or resolve issues with the components and performance.
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| - Switch over from a test system to a production system.
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