Understanding application server passwords

All application servers must use a password to connect to the BMC Remedy AR System server. When you install the AR System server, the installer sets the application server passwords in the ar.cfg (Microsoft Windows) or ar.conf (UNIX) file, and in the configuration files for any of the application servers that are installed at the same time.

To change or set application server passwords after installation, you must make the change for the BMC Remedy AR System server and for the appropriate application server. When you install BMC Remedy Action Request (AR) System, you must set the following application server passwords:

• Local DSO User Password — Password required to use Distributed Server Option (DSO)
• Application Service Password — Password for features such as Email Engine and Flashboards
• Mid tier Administration Password — Password that the mid tier uses to access the AR System server

Password restrictions

When you specify application server passwords, ensure that you adhere to the following guidelines:

• Create the application service password using only ASCII characters.
  Using non-ASCII characters, accented characters, or special characters from Windows-1252 encoding (for example, AB#Cdefgh1@I€j€kl#) generates an installation error.

• If any applications that use the application server passwords are already installed, ensure that the passwords you enter match the passwords for the corresponding applications.
  If a password does not match, the application will fail. The application server passwords are case-sensitive. To avoid authentication failures, you must not exceed 20 characters for your application passwords.

  Warning

  When you work with server groups, use the same DSO and Application Service password for all servers in the group.

Modifying an application server password

To change an application server password on the AR System server, perform the following steps:

1. From the BMC Remedy AR System Administration Console, open the AR System Administration: Server Information form.
2. Go to the Connection Settings tab.
3. If you change an application server password on the AR System server after installation, you must also change the corresponding password for the application server:
   • Mid tier Administrator — Titled the "Admin Password" in the Mid Tier Configuration Tool
   • Email Engine — Updated in the EmailDaemon.properties file
   • Application Service for the Flashboards server
   • DSO
4. (optional) If you plan to use latest version AR System server with an older mid tier (for example, if you are upgrading your server but will continue to use an earlier Mid Tier while you test the new AR System server), set the administrator password for the earlier mid tier server. To set the password:
   1. Log on to the BMC Remedy Mid Tier Configuration Tool.
   2. Click the AR Server Settings link.
   3. Add the password to that server.

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