BMC Remedy ITSM checks

This topic provides information about the prechecks performed by the BMC Remedy Configuration Check utility for BMC Remedy IT Service Management (ITSM). It also describes the expected results of the checks and corrective actions to be taken, if a check fails.

BMC recommends that you run all the pre-upgrade checks before you upgrade to a higher version. If you encounter any error or warning, address the issue as it may prevent a successful upgrade.

The following checks are described:

Name of form	Data threshold value
NTE:SYS-NT Process control	2,500
NTE:Notifier Log	5,000,000
SYS:Action	100
Application Pending	100
RE:Job_Runs	1,000
RE:Job_Events	10,000
Server Events	1,000
SLM:SLAComplianceContracts	1,000,000
DLD:Action	100
TMS:AuditLog	1,000,000
TMS:AuditLogSystem	1,000,000
HPD:HelpDesk_AuditLogSystem	1,000,000
HPD:Help Desk Audit Log	1,000,000
CTM:People Audit	1,000,000
CHG:ChangeRequest_AuditLogSystem	1,000,000
CHG:Change Request Audit	1,000,000
AST:AuditLogAttributes	1,000,000
AST:AuditLogSystem	1,000,000
AST:CI Audit Log	1,000,000

BMC Remedy ITSM checks

Asset Management License Check

Atrium Integrator Check for ITSM

CAI Plugin Check

Change Management License Check

Change Request Threshold Check

Duplicate support Group and Permission Group records Check

FTS Service Check

Incident Management License Check

PD Version Check for ITSM

Plugin Server Port Check for ITSM

Problem Management License Check

Product Catalog Check for ITSM

RAM Availability Check for ITSM

Schema Data Threshold Check

Data Threshold values of various forms

Schema Field ID Violation Check

Server Connect Name Check

Server Group Primary Server Check

Temp Space Availability Check for ITSM

Unique Index Violation Check

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