Preparing AR System for the ITSM application upgrade

Complete the following pre-upgrade procedures on the AR System server before you begin the BMC Remedy ITSM application upgrade.

  1. Set the Submitter mode and Localized server to their pre-9.1.02 default values: changeable and False, respectively. See Setting license options and Setting the Localize Server option.
  2. In Centralized Configuration, under the com.bmc.cmdb.server setting, turn off the Normalization Engine by setting CMDB-Inline-Normalization to F. For details about Centralized Configuration, see Centralized Configuration.

  3. Comment out reference to the Approval Server plug-in as follows:

    In the Centralized Configuration, under com.bmc.arsys.server component, comment out the Server-Plugin-Alias entry for ARSYS.ARDBC.PREVIEW. 
    To comment the parameter in the Centralized Configuration, append '#' before the parameter name.

  4. Disable the Reconciliation Engine and the Normalization Engine by commenting out the following lines from the armonitor file and restart the AR System server.
    For Windows 
    #"<...>\AtriumCore\cmdb\server64\bin\arrecond.exe" --unicode -i "<...>\ARSystem" -m
    #"<...>\Program Files\Java\jre1.8.0_74\bin\java" -Xmx512m -classpath "<...>\AtriumCore\cmdb\plugins\ne;<...>\AtriumCore\cmdb\plugins;<...>\AtriumCore\cmdb\sdk\bin\arpluginsvr91_build001.jar;...\AtriumCore\cmdb\sdk\bin\arapi91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\arutil91_build001.jar;<...>\AtriumCore\cmdb\sdk\bin\log4j-1.2.14.jar;<...>\AtriumCore\cmdb\sdk\bin\cmdbapi91.jar;" com.bmc.arsys.pluginsvr.ARPluginServerMain -x <server-name> -i "<...>\ARSystem"
    For Linux
    #/opt/bmc/atriumcore/cmdb/server/bin/arrecond.sh
    #/opt/bmc/atriumcore/cmdb/server/bin/normeng.sh 

Where to go from here

Next task

After you have completed the pre-upgrade tasks, go to Upgrading-BMC-Remedy-ITSM.

Up to process

If you have finished upgrading the applications, return to the appropriate upgrade process:

 

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