Resolving errors with default currency settings for BMC Remedy ITSM

The default currency utility is run as part of the application installation or upgrade. The currency utility generates the arcurrencydefault.log and arcurrencydefault_error.log files.

Note

If you are using a currency format other than the default(default format is USD), you must run the currency utility before upgrading the platform and application components to 9.1.04 or later versions. Running the currency utility preserves the customization relevant to currency settings. Download the latest currency utility from BMC Communities. As a precaution, take a backup of the database before running the currency utility. The database backup might be required if a power outage or some technical issue interrupts the currency utility. 

To run the currency utility manually, see Running-currency-utility-before-upgrading-the-platform-components. 

The arcurrencydefault_error.log file lists the forms that encountered errors while setting the default currency. The utility generates log files in the ITSMInstallDir\Logs\Currency_Logs directory.

Note

ITSMInstallDir is the default location at which BMC Remedy IT Service Management (ITSM) Suite is installed:

  • (Microsoft Windows) C:\Program Files\BMC Software\BMCRemedyITSMSuite
  • (UNIX) /opt/bmc/bmcremedyitsmsuite

Use BMC Remedy Developer Studio to set the currency on the forms listed in the arcurrencydefault_error.log file. For example, you might see the following error in the arcurrencydefault_error.log file:

Error: Error locking to Admin RPC Queue:
ERROR (90): Cannot establish a network connection to the AR System server; Connection refused: connect myserver1

To resolve errors with default currency settings

  1. Verify that the BMC Remedy AR System server is running.
  2. Review the arerror.log for possible issues with the BMC Remedy AR System server.
  3. Manually set the default currency field (This topic is from the BMC Remedy ITSM online documentation).

If a problem occurs

If you encounter ERROR 90 during execution of default currency utility, the installer stops running. You must perform the following tasks:

  • Restore the BMC Remedy AR System server to the state it was in before you ran the installer.
  • Resolve the cause of ERROR 90.
  • Run the installer again.

 

 

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