Troubleshooting AR System Server Upgrade issues
When an issue occurs while upgrading Remedy AR System server, you must first analyze the cause to debug the issue.
For more information about the configuration checks required before upgrading Remedy AR System server, see Upgrade-configuration-overview.
The following table describes the actions that you can take to resolve the problems that can occur when upgrading Remedy AR System:
Action | Reference |
|---|---|
To troubleshoot startup, connection, and timeout issues while upgrading | |
To troubleshoot database configuration related issues | |
To troubleshoot installer failure issues |
Popular knowledge articles for Remedy AR System server upgrade issues
The following list includes some of the popular knowledge articles from BMC Communities for issues faced while upgrading AR System server:
Videos for Remedy upgrade issues
The following video (45:44) explains the best practices while upgrading Remedy AR System server version 9.1:
The following video (23:36) explains how to perform a zero-downtime upgrade of Remedy AR System server version 9.1.04:
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