Login IDs on BMC Helix ITSM People form
During the installation of BMC Helix Service Management, users with specific login IDs are created. These login IDs may be present on the People and/or User forms. Depending on your configuration, you will see one or more of these present in each environment.
Login IDs created at the time of installation
The following login IDs are created during the BMC Helix Service Management installation:
Login ID | Use Case |
|---|---|
activationuser | Credentials are shared with customers to login and initiate administrative set up ITOM and Dashboards integration user |
Demo | Demo user |
appadmin | Application administrator |
tmart_user | Synthetic monitoring |
sradmin | ITSM / Smart Reporting integration user |
hannah_admin | ITSM / Custom Applications and/or Service Broker integration user |
chatuser | DWP / Live Chat integration user |
chatrkmuser | DWP / Live Chat and Knowledge Management integration user |
bmcopsenduser | Application monitoring |
bmcopssupportagent | Application monitoring |
bmcopsl1manager | Application monitoring |
chatops_admin | Chatops integration user |
Login IDs that can be deleted post installation
You can delete the following login IDs post installation of BMC Helix Service Management as these are not required after installation:
- Demo
- appadmin
- activationuser
- chatops_admin
- bmcopsenduser
- bmcopssupportagent
- bmcopsl1manager
- tmart_user
To delete these users, run the HELIX_ONPREM_DEPLOYMENT pipeline by using the HELIX_POST_DEPLOY_CONFIG option. See Performing the BMC Helix Service Management installation.
The following login IDs are not deleted by the HELIX_POST_DEPLOY_CONFIG option and are retained:
- sradmin
- hannah_admin
- chatuser
- chatrkmuser
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