Deploying BMC Helix Service Management in the FULL mode

  

Install BMC Helix Service Management in the FULL mode to utilize all the platform and application components. 

Related topic

Transitioning between deployment modes

Deploy BMC Helix Service Management in CORE mode

Overview

BMC Helix Service Management FULL deployment mode loads all available BMC Helix Service Management platform and application components:

  • BMC Helix Innovation Suite
  • BMC Helix CMDB
  • BMC Helix ITSM: Asset Management
  • BMC Helix ITSM: Knowledge Management
  • BMC Helix ITSM: Service Desk
  • BMC Service Request Management
  • BMC Service Level Management
  • BMC Helix ITSM: Smart IT
  • BMC Helix ITSM: Smart Reporting
  • BMC Digital Workplace
  • BMC Digital Workplace Catalog
  • BMC Live Chat
  • BMC Helix Multi-Cloud Broker
  • BMC Helix Business Workflows
  • BMC Helix ITSM Insights
  • BMC Helix Customer Service Management
  • BMC Helix Portfolio Management

In FULL mode, the system installs the complete solution, including all platform and application components. 

For information about the sizing requirement and the pods installed in FULL mode, see Sizing and scalability considerations and Performing the BMC Helix Service Management installation.

Benefits

The BMC Helix Service Management FULL mode deployment provides the following benefits:

  • Container deployment—Simplifies on-premises setup, reduces costs, accelerates and automates installation with fewer errors, and enhances security by isolating applications from the host and each other.

  • Flexible deployment—Allows you to switch to CORE mode deployment and scale down as needed.

Scenario

The following scenario describe the use cases when you can use the  BMC Helix Service Management FULL mode deployment:

Scenario

Apex Global is implementing BMC Helix Service Management to modernize and streamline its IT operations. To achieve a comprehensive and integrated solution, the organization opts for a FULL deployment mode. This includes key components such as BMC Helix ITSM, BMC HelixGPT, and BMC Helix Digital Workplace.

To facilitate this, a system administrator at Apex Global runs a FULL mode deployment, activating all platform and application components within their environment. This approach provides the complete capabilities of BMC Helix Service Management, including automated workflows, comprehensive service catalogs, and advanced analytics. 

Workflow for installing BMC Helix Service Management in FULL mode

The following table lists the tasks to install BMC Helix Service Management in FULL mode:

Task

Description

Reference

1

Plan the installation

 

  • Review system requirements for BMC Helix Service Management installation.
    Make sure that you install the pre-requisite software such as Kubernetes, Docker, Helm, and Jenkins, and meets the hardware and software requirements. 
  • Review the sizing requirements for the CORE mode deployment.

 

2

Prepare for installation

a

Download the installation files and container images access key from Electronic Product Download (EPD).

b

Create your Harbor repository and synchronize the repository with BMC Docker Trusted Registry (DTR).

c

Prepare the database that you want to use.

d

Set up the BMC Deployment Engine to call the relevant pipelines that deploy your applications.

e

Deploy BMC Helix Platform Common services and set up the installation environment to make it installation ready. 

Important: While installing BMC Helix Platform Common services, make sure that you install only the services that are required to deploy BMC Helix Service Management in FULL mode.

3Install BMC Helix Service Management 
 

Install BMC Helix Service Management platform components.

Important: While installing BMC Helix Service Management, in the HELIX_ONPREM_DEPLOYMENT pipeline, make sure that you select the DEPLOYMENT_MODE parameter value as FULL.

 

 

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