25.2.01 enhancements

Review the deployment enhancements for BMC Helix Service Management on-premises 25.2.01 that will benefit your organization and understand changes that might impact your users.

Version	Fixed issues	Updates and enhancements
25.2.01	Known-and-corrected-issues	25.2.01

Downloading and installing BMC Helix Service Management 25.2.01

Download from EPD	Downloading-the-installation-files
Fresh installation	Installing
Upgrade	Upgrading

25.2.01

Use updated support for technology stack

BMC Helix Service Management supports the following technology stacks:

Kubernetes version 1.32
OpenShift version 4.18
Nginx Ingress Controller version 1.12.1
Helm 3.17

For more information, see System-requirements.

Integrate BMC Helix Service Management with the CyberArk vault

Integrate BMC Helix Service Management with a CyberArk vault to securely store sensitive information, particularly privileged account credentials and secrets..

For more information, see Integrating BMC Helix Service Management with the CyberArk vault.

Verify the container image integrity by using the image digest

Verify the digests of container images in your local registry. This capability helps you ensure that only trusted and untampered images are used when installing BMC Helix Service Management.

For more information, see Setting up a Harbor repository to synchronize container images.

Enhanced support for PostgreSQL database versions

BMC Helix Service Management supports PostgreSQL database version PostgreSQL 17.x.

For more information, see System-requirements.

Use additional deployment sizes

Use the Insights_C, Insights_S, Insights_M, Insights_L, and Insights_XL sizing profiles to install BMC Helix ITSM Insights with BMC Helix Service Management.

For more information, see Performing the BMC Helix Service Management installation.

What else changed in this release

The following table lists the changes in the product behavior in this release:

Update	Product behavior in versions earlier than 25.2.01	Product behavior in version 25.2.01
Parameters added in the HELIX_ONPREM_DEPLOYMENT pipeline	The HELIX_ONPREM_DEPLOYMENT pipeline did not include the following parameters: ENABLE_EXTERNAL_SECRET_VAULT ENABLE_PLATFORM_KEK_RBAC	The HELIX_ONPREM_DEPLOYMENT pipeline includes the following parameters: ENABLE_EXTERNAL_SECRET_VAULT—Use this parameter to integrate and use a CyberArk vault for password management. ENABLE_PLATFORM_KEK_RBAC—Use this parameter to create a service account, role, and role binding for key encryption key (KEK). For more information, see Performing the BMC Helix Service Management installation.
Parameter removed from the HELIX_ONPREM_DEPLOYMENT pipeline	While building the HELIX_ONPREM_DEPLOYMENT pipeline, you had to provide values for the HELM_BINARY parameter.	The HELIX_ONPREM_DEPLOYMENT pipeline does not contain the HELM_BINARY parameter. The parameter is removed from the pipeline to prevent duplication, but it is still controlled by the pipeline.
Ansible version in deployment pipelines	Deployment pipelines used Ansible 2.9, which has reached end of life (EOL).	Deployment pipelines now support Ansible 2.18, ensuring compatibility with the latest features and security enhancements.