23.3.01 enhancements

Review the deployment enhancements for BMC Helix Service Management on-premises 23.3.01 that will benefit your organization and understand changes that might impact your users.

Version	Fixed issues	Updates and enhancements
23.3.01	Known-and-corrected-issues	23.3.01

Downloading and installing BMC Helix Service Management 23.3.01

Download from EPD	Downloading-the-installation-files
Fresh installation	Installing
Upgrade	Upgrading

23.3.01.002

This hotfix contains enhancements to improve the security within your on-premises environment.

For information about the security enhancements, contact BMC Customer Support.

23.3.01

Install BMC Helix Service Management in an air-gapped environment

Set up BMC Deployment Engine in an air-gapped environment to ensure a secure environment for BMC Helix Service Management.

For more information, see Setting-up-BMC-Deployment-Engine-in-an-air-gapped-environment.

Simplify configurations and data replication by using the database refresh pipeline

Use the database refresh pipeline for PostgreSQL databases to back up and restore Foundation data, application data, and application configurations from one environment to another. The pipeline simplifies the task of repeating the same complex and multi-step configuration process in multiple environments.

For more information, see Replicating-configurations-and-data-from-a-source-environment-to-a-target-environment.

Improve BMC Helix Innovation Suite database performance by using a separate database for reporting

Use a separate BMC Helix Innovation Suite database for reporting operations to improve the BMC Helix Innovation Suite database performance. The separate BMC Helix Innovation Suite database for reporting helps to reduce the operations on the primary BMC Helix Innovation Suite database and optimizes performance.

For more information, see Using-a-separate-BMC-Helix-Innovation-Suite-database-for-reporting.

Utilize updated support for technology stack

BMC Helix Service Management deployment supports the following technology stacks:

Kubernetes version 1.28
OpenShift version 4.14
Nginx Ingress Controller version 1.9.5
Helm chart version 3.14

For more information, see System-requirements.

Migrate Elasticsearch data to OpenSearch

Starting with this release, we support OpenSearch instead of Open Distro.

Before upgrading BMC Helix Platform Common Services to version 24.1, you must migrate your Elasticsearch data from Open Distro to OpenSearch.
You must run the Open Distro to OpenSearch migration utility to migrate your data.

For more information, see Upgrading-BMC-Helix-Platform-Common-services-version-from-23-4-00-to-24-1-00 and Upgrading-BMC-Helix-Platform-Common-services-version-from-23-2-02-to-24-1-00.

Install additional products for on-premises installation

The following connectors and products are available in BMC Helix Service Management, and you can install them in your on-premises environment:

Cloud Action connectors
BMC Helix Network Service Operations for Communication Service Providers

For more information, see Performing-the-BMC-Helix-IT-Service-Management-installation.

Use additional deployment size

The extra large XL deployment size is available in BMC Helix Service Management, and you can install BMC Helix Service Management by using the XL sizing profile.

For more information, see Sizing-and-scalability-considerations and Performing-the-BMC-Helix-IT-Service-Management-installation.

What else changed in this release

The following table lists the changes in the product behavior in this release:

Update	Product behavior in versions earlier than 23.3.01	Product behavior in version 23.3.01
Support for pod security standard restricted namespace configuration	BMC Helix Service Management installation in Kubernetes 1.25 and later versions was supported for the baseline pod security standard of the namespace.	BMC Helix Service Management installation in Kubernetes 1.25 and later versions is supported in the baseline and restricted pod security standard of the namespace. Important: BMC Helix ITSM: Smart Reporting deployment is not supported in the namespace with restricted pod security. To use a restricted namespace for your existing BMC Helix Service Management environment, complete the BMC Helix Service Management upgrade first and then change the namespace to restricted pod security.
Support for RHEL 9.x, Rocky Linux 8.x, and Rocky Linux 9.x operating systems for BMC Deployment Engine	Cent OS 7.x, Cent OS 8.x, RHEL 7.x, and RHEL 8.x operating systems were certified for BMC Deployment Engine.	RHEL 9.x, Rocky Linux 8.x, and Rocky Linux 9.x operating systems are certified for BMC Deployment Engine.
DTR script file names renamed	The dtr_pull_push.sh and push_to_custom_repo.sh were scripts that synchronize a local repository with BMC Helix Service Management container images in BMC DTR.	The dtr_pull_push.sh file is renamed to image_pull_push.sh. The push_to_custom_repo.sh file is renamed to image_sync_to_private_registry.sh.
Parameters removed from the HELIX_ONPREM_DEPLOYMENT pipeline	While building the HELIX_ONPREM_DEPLOYMENT pipeline, you had to provide values for the following parameters: AR_ADMIN_USER AR_ADMIN_PASSWORD HELIX_SMARTAPPS_CSM HELIX_SMARTAPPS_FAS	The HELIX_ONPREM_DEPLOYMENT pipeline does not contain the following parameters: AR_ADMIN_USER AR_ADMIN_PASSWORD HELIX_SMARTAPPS_CSM HELIX_SMARTAPPS_FAS The AR_ADMIN_USER and AR_ADMIN_PASSWORD parameters are managed through the pipeline and have been removed to avoid parameter duplication. The installation of BMC Helix Customer Service Management (CSM) and BMC Helix Portfolio Management is not supported. The parameters to install these products, HELIX_SMARTAPPS_CSM and HELIX_SMARTAPPS_FAS have been removed.
Parameters added in the HELIX_ONPREM_DEPLOYMENT pipeline	While the HELIX_ONPREM_DEPLOYMENT pipeline was being built, the following parameters were not available: HELIX_CLOUD_ACTIONS HELIX_NETOPS CLOUDACTIONS_DEPLOY_SAMPLE_CONTENT_PACK PLATFORM_SR_DB_JDBC_URL PLATFORM_SR_DB_USER PLATFORM_SR_DB_PASSWORD	While building the HELIX_ONPREM_DEPLOYMENT pipeline, you have to specify the values for following parameters: HELIX_CLOUD_ACTIONS HELIX_NETOPS CLOUDACTIONS_DEPLOY_SAMPLE_CONTENT_PACK PLATFORM_SR_DB_JDBC_URL PLATFORM_SR_DB_USER PLATFORM_SR_DB_PASSWORD For more information about these parameters, see Performing-the-BMC-Helix-IT-Service-Management-installation.