This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.To view the documentation for the latest version, select 23.3.04 from the Product version picker.

Support information

This topic contains information about how to contact BMC Support, and the support status for this and other releases.

Contacting BMC Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy. To view the support status for this solution, see the following support pages:

AMIGO Program

The BMC Assisted MIGration Offering (AMIGO) program is designed to assist customers with the planning of product upgrades to a newer version (“Success through proper planning"). This program is offered to BMC customers currently subscribed to BMC Customer Support.

BMC will provide collateral containing upgrade best practices compiled by experts in BMC Support and R&D. You can leverage this information to create your upgrade plan. Upgrade experts in BMC Customer Support will review your plan and offer advice to help ensure your success.

To learn more about the AMIGO program, visit the AMIGO Program Overview on the Support page.

 

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