This documentation supports an earlier version of BMC Helix IT Service Management on-premises deployment.To view the documentation for the latest version, select 23.3.04 from the Product version picker.

Installing


When installing the BMC Helix Service Management on-premises, first plan the installation and make sure that you have reviewed the requirements in the Planning section.

Perform the following installation tasks in the order listed.

Task

Action

Reference

1

Understand the end-to-end tasks required to install BMC Helix Service Management.

2

Prepare for the installation by setting up the database, downloading the installation artifacts, setting up the BMC Deployment Engine, and obtaining application license keys.

3

Install the BMC Helix Innovation Suite platform and applications components by using Jenkins pipelines.

4

Obtain the BMC Helix Innovation Suite licenses and the licenses for the applications that you want to use.

5

Activate the application license keys so that you can access the installed applications.

6

Complete the postinstallation configurations.

7

Apply security certificates to your application to communicate with third-party services.

8

Customize applications with custom images, logos, and design styles to brand your applications.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*