This version of the software is currently available only to customers in the Controlled Availability (CA) program.

Migrating from on-premises to SaaS

Following is the suggested methodology for onboarding to BMC Helix ITSM from an existing on-premises ITSM deployment. This methodology is designed to be flexible to support your project. Changes to this approach that remove key quality gates can impact the success of your migration. 

Important

To migrate from an existing on-premises ITSM deployment to BMC Helix Integration Suite, see the Staged upgrade process.

The onboarding methodology includes the following phases, key activities, and milestones.

Phase

Key activities

Milestones

  • Request RoD environments
  • Request RoD Access

Project acceptance

  • Deploy infrastructure
  • Install BMC Helix Data Manager
  • Initial data migration

(Optional) Out-of-the-box BMC Helix ITSM with all customer data available for stakeholders

  • Migrate and reconcile customizations
  • System testing

System testing complete

  • Emulated cutovers
  • User acceptance testing

UAT sign-off

  • Prepare and execute Production cutover

Go live

 

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