This version of the software is currently available only to customers in the Controlled Availability (CA) program.

FAQ

Here are some answers to the most frequently asked questions about the BMC Helix Data Manager product. 


Related topics

Troubleshooting
Lifecycle Requests

Frequently asked questions about database backup and restore

Provisioning a BMC Helix Data Manager staging server is essential to ensure your migration journey from the on-prem to BMC Helix SaaS is successful. While migrating your on-premises to the BMC Helix SaaS environment, use the following information to raise an automation request to back up and restore the golden database and start or stop a service.

How do I perform golden database backups during on-premises to BMC Helix SaaS migration?

  1. From the Support Central, select Case Management > Lifecycle Requests.
  2. Select a -dev environment.
  3. Under Lifecycle Requests, select Database Backup.
  4. Based on the requirements, provide one of the following file suffixes when raising the service request:
    • FIXES_ONLY
    • FIXES_AND_DATA
    • FULL_FIXES_DATA_DELTA
    • HOTFIX_PHASE

For more information, see Database backups and restores.

How do I perform golden database restores during on-premises to BMC Helix SaaS migration?

  1. From the Support Central, select Case Management > Lifecycle Requests.
  2. Select a -dev environment.
  3. Under Lifecycle Requests, select Database Backup.

For more information, see Database backups and restores.

How do I stop or start applications during onboarding or on-premises to BMC Helix SaaS migration?

  1. From the Support Central, select Case Management > Lifecycle Requests.
  2. Select a -dev environment.
  3. Under Lifecycle Requests, select Stop/Start Applications.

Available Start/Stop Modes

  • Quiet Mode: Used during development to turn off Alerts, Monitoring, Escalations, and Archiving and enable Admin-Only mode. This prevents interference with development work.
  • Regular Mode: Used during unit testing to turn Alerts and Monitoring back on, re-enable Escalations and Archiving, and disable Admin-Only mode. This restores the environment to its regular operations.

For more information, see Stop/Start Applications.

 

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