Project setup phase
The target milestone for the project setup phase is the acceptance of this project by the teams responsible for BMC Service Management Cloud.
The following requests must be submitted by the Onboarding Team.
Request | Details |
|---|---|
Request an onbmc user account | If you do not already have an onbmc domain account, request one to access OnDemand servers and file directories. |
Request RDP access | You need a secure connection to the OnDemand servers. You can connect via RDP by first logging into the BMC VPN. RDP access uses your onbmc credentials. |
Request the Cisco AnyConnect client | Alternatively, you can use the Cisco AnyConnect client to connect to the OnDemand servers. |
Request managed file transfer configuration | You can transfer data files to and from the OnDemand cloud via the managed file transfer (MFT) process. |
Request a migration tools server | One Windows virtual machine is provided upon request. This server is sized to accommodate the BMC Helix Data Manager migration tool and the Microsoft SQL Server database based on sizing recommendations that BMC provides. |
Submit all requests on the ionbmc.com support portal by using the Request Something Else option. For more information about i.onbmc, see BMC Helix support overview.