Consult this topic to troubleshoot issues that you might encounter while configuring or using BMC Helix Innovation Suite Knowledge Management.
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A knowledge article that is available on the Knowledge workspace is not displayed in Quick Case or under Recommended Knowledge list in a case or incident. | - The knowledge article might not be in the Published status.
- The knowledge set of the knowledge article is not associated with the application library.
| Perform the following steps: - As a case agent, log in to BMC Helix Business Workflows and perform the following steps:
- Navigate to Workspace > Knowledge.
- Select the appropriate knowledge article and make sure that:
- The status of the knowledge article is set to Published.
- Verify the Knowledge Set of the knowledge article.
- As an administrator or a case business analyst with the Knowledge Coach functional role, perform the following steps:
- Click My Application Settings.
- Click Knowledge Management > Knowledge Sets.
- Associate the appropriate knowledge set with the application library—com.bmc.dsm.bwfa.
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When trying to approve a knowledge article in review, the following error is displayed: Next Review Date should be future Date | Configuration of the next review date is incorrect. | To verify and update the next review date: - As a case business analyst, log in to BMC Helix Business WorkflowsBWF.
- Click Line of Business > Manage Line of Business.
- On the Application Configurations tab, click NEXT_REVIEW_PERIOD.
- Verify that the Configuration Value is set to a positive integer number. Out of the box this value is set to 31536000 seconds which is 1 year.
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