26.1 features
Review the BMC Helix Innovation Suite Knowledge Management 26.1 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.
| Version | SaaS | On premises | Fixed issues | Updates and enhancements |
|---|---|---|---|---|
| 26.1 | ✅️ | Known and corrected issues | 26.1 features |
26.1.01
There are no new features or updates in version 26.1.01.
26.1
Use BMC Helix Innovation Suite Knowledge Management as the Knowledge Provider for BMC Helix ITSM
Use BMC Helix Innovation Suite Knowledge Management (ISKM) as the knowledge provider for BMC Helix ITSM. This integration enables service desk agents to search, pin, and create knowledge articles directly from ITSM tickets. Search filtering and relevance ranking help the agents find relevant content during ticket resolution. This capability centralizes knowledge, provides more relevant search results, and helps reduce resolution time. ISKM also supports multilingual knowledge articles and localization, enabling organizations to deliver consistent knowledge experiences across regions.
For more information, see Product overview.
Create knowledge articles from incidents by using Knowledge Curator
Use the Knowledge Curator agent to create knowledge articles in BMC Helix Innovation Suite Knowledge Management (ISKM) directly from BMC Helix ITSM incidents. Knowledge Curator analyzes incident data and compiles relevant information to suggest content for knowledge articles, which you can review, accept, or edit before creation. Each article is automatically associated with its source incident, reducing manual effort and supporting consistent knowledge capture for future issue resolution.
For more information, see Creating knowledge articles from incidents and validating them by using Knowledge Curator.
Validate knowledge articles by using Knowledge Curator
Validate knowledge articles in ISKM by using the Knowledge Curator agent. Service desk agents can review articles for grammar, verify compliance with defined templates, and remove personally identifiable information (PII). Before creating new articles, Knowledge Curator also identifies similar existing content to help avoid duplication. This process helps maintain a consistent knowledge base and supports effective ticket resolution.
For more information, see Creating knowledge articles from incidents and validating them by using Knowledge Curator.
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Use DocuAssistant, an AI-powered tool, to find answers to your questions, get procedural information, clarify concepts, and understand terms better. DocuAssistant retrieves answers from the official BMC Helix documentation. To get help, click the DocuAssistant 
on the documentation page and type your question.
Create and access knowledge articles from Smart IT navigation bar
Users with an IS persona and appropriate knowledge permissions can create and manage ISKM articles directly from the Smart IT navigation bar. The Create Knowledge and Knowledge Console options provide direct access to knowledge tasks, removing the need to switch to a separate interface.
For more information, see Creating knowledge articles from SmartIT.
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