Agentic AI capabilities in BMC Helix Innovation Suite Knowledge Management

BMC Helix Innovation Suite Knowledge Management (ISKM) offers generative AI capabilities powered by BMC HelixGPT to help organizations manage knowledge efficiently. These capabilities are delivered through LLM-based AI agents that operate with minimal human input and continuously improve over time. The agents streamline essential knowledge management tasks and provide intelligent assistance to help maintain accuracy and consistency across the knowledge base.

BMC HelixGPT administrators can also enable ISKM as a knowledge source for agents such as Service Collaborator and Employee Navigator. After it is enabled, these agents can use ISKM articles for their agentic capabilities in BMC Helix Business Workflows, BMC Helix ITSM, and BMC Helix Digital Workplace. For more information about agentic AI capabilities in these applications, see Agentic AI capabilities in BMC Helix Business Workflows, Agentic AI capabilities in BMC Helix ITSM , and Agentic AI capabilities in BMC Helix Digital Workplace.

AI agents in BMC Helix Innovation Suite Knowledge Management

The following table lists the BMC HelixGPT AI agents that are used in ISKM:

AI agent name	Product	User role	Capabilities	Reference
Knowledge Curator	BMC Helix ITSM	Service desk agent	Create knowledge articles directly from BMC Helix ITSM incidents without leaving the incident view. Validate any knowledge article, either created manually from Smart IT or generated by using incident details.	Enabling Knowledge Curator to create knowledge articles from incidents and validate them Creating knowledge articles from incidents and validating them by using Knowledge Curator
	BMC Helix Business Workflows	Case agent	Create knowledge articles directly from BMC Helix Business Workflows cases without leaving the case view. Validate any knowledge article, either created manually from BMC Helix Business Workflows or generated by using case details.	Enabling automatic knowledge article generation and validation by using Knowledge Curator Automatically generating and validating knowledge articles

Related topics

Prebuilt agents

Knowledge Curator