Customizing the template
- Log on to a browser as BMC Remedy AR System administrator.
- Go to the BMC Remedy AR System Administration Console and click System > Email > Email Templates.
Go to the AR System Email Templates form and edit the following HTML attachment files present in the Template Attachment tab in a text file editor:
- as_email_notification_template.html
as_email_notification_template_nc.html
In the Configurable Section, add the fields that are required by the approver to take the appropriate action for the approval requests from the application's three-way join form.
Save these template files.
- In the table, right-click the Template attachment row and click Delete to remove the old file.
- Right-click the Template attachment row and click Add.
- In the Add Attachment window, select the template saved in step 3 and click OK.
- Click Save to save the form.
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