Information

This site will undergo a brief period of maintenance on Thursday, 23 April at 2:30 AM Central/1:00 PM IST. During a 30 minute window, site availability may be intermittent.

Default language.

Determining how your application should work


When designing filters, escalations, and active links that define the workflow process for your application, consider the following aspects:

  • What is your current workflow process? Create a flowchart that describes your current problem-solving process (for example, see the following figure).
  • What events in your process trigger specific actions? Can you use shared workflow?

Workflow process example
 (Click the image to expand it.)

SK_Developing_Superbook-1.gif

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Action Request System 20.02