Guidelines for the BMC Remedy Administrator

As a BMC Remedy Administrator, follow these guidelines to ensure smooth functioning and maintenance of the Remedy OnDemand environment:

• Install and upgrade BMC Remedy Mid Tier to the latest version.
• Install BMC Atrium Single Sign-On. 
• Based on the deployment strategy, configure a Tomcat cluster. 
• Install and configure Centralized Configuration server. For information, see Centralized-configuration and Centralized configuration for mid tier.
• Decide on and adhere to a naming convention for cluster IDs. 
• Onboard a tenant. 
• Add a tenant.
• Configure tenant-specific properties.
• Preload the cache.
• Configure a load balancer. 
• Shut down the mid tier and back up the good copy of the cache. For information, see Backing up mid tier cache.
• Keep the setup ready to deploy an additional mid tier to the cluster on the fly. For information, see Adding-an-extra-mid-tier-to-a-cluster.
• Enable the tenant console from the web.xml file. For information, see Remedy SSO multitenancy.
• Add a realm for the tenant to access the Tenant Console. For information, see Adding and configuring realms.
• Add users to the BMCSaaSAdmin group for providing tenant administrator privileges.