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Configuring BMC Remedy Mid Tier as a shared service

This topic provides the configuration steps for BMC Remedy Mid Tier as a shared service so that the multitenant mid tier can serve requests from multiple customers.

Warning

Note

Before you perform the configuration steps for BMC Remedy Mid Tier as a shared service:

  • Set up the enterprise centralized configuration server or servers.
  • Create a BMC Remedy Mid Tier cluster. 
  • Install tenants or upgrade the platform components for the existing tenants.

To configure the mid tier as a shared service

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Remedy Action Request System 20.02