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Submitter and Assignee access


The Submitter and Assignee groups allow access to requests or fields on a per-user basis.

  • To have access as a member of the Submitter group, the contents of field ID 2 must be the user's login name. Field ID 2 is usually set on submission by using the $USER$ keyword to define this field's contents.
  • To have access as a member of the Assignee group, the contents of field ID 4 must equal the user's login name. Field ID 4 is often set manually or by workflow to a user's name when the status of the request changes.

 

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Remedy Action Request System 20.02