This documentation supports the 20.02 version of BMC Helix Platform.To view the documentation for the current version, select 20.08 from the Product version menu.

Enabling real-time translation for an application

Administrators can enable real-time translation in a custom application developed by using BMC Helix Platform. Real-time translation enables application users to view Application UI and knowledge articles in their native language.

You can leverage a real-time translation provider such as Google Cloud Translation Services version 2 or Microsoft Azure Translator Speech API version 3, and the Translation Service Provider REST API to enable real-time translation in your application. 

Related topics

Enabling a real-time translation provider for chatbots

Testing real-time translation for chatbots

Locales supported by BMC Helix Platform when using real-time translation

  • English (default)—en
  • French—fr
  • German—de
  • Italian—it
  • Japanese—ja
  • Korean—ko
  • Portuguese—pt
  • Spanish—es
  • Chinese—zn-CH
  • Dutch—nl
  • Swedish—sv
  • Russian—ru

Scenario for enabling real-time translation for a custom application

An organization, ABC Limited, has implemented a custom application to create and track service requests created by the end users. The primary language of this application is English. The organization wants to enable its employees in Japan and France to use the custom application in their native language. The administrator of the organization uses Google Cloud Translation Services for automatic language translation. This enables the employees in Japan and France to create and track their service requests, translate the service request summary or email transactions in Japanese and French, respectively.  

Workflow for enabling real-time translation for a custom application

The following image represents the workflow for enabling real-time translation in a chatbot:

Workflow for application real-time translation.png


The following table describes the tasks to be performed in the process of enabling real-time translation in a custom application:

Task

Product

Action

Reference

1

Real-time translation provider

(Google Cloud or Microsoft Azure)

Enable the translation service.

2

BMC Helix Innovation Studio

In the centralized tenant configuration settings, configure the translation service provider.

3

BMC Helix Innovation Studio

Configure the translation provider API key.

4

(Optional)

BMC Helix Innovation Studio

(If you want to test real-time translation)

Test whether the real-time translation works correctly.

5

Custom application for which you want to enable real-time translation

Use the Translation Service Provider REST API commands to enable translation.

Example of enabling real-time translation in a chatbot

The following image shows a sample conversation in French after enabling real-time translation:

RTT interaction in French.png