Reducing email delivery failures by managing invalid email IDs

Use the AR System Email Invalid IDs form to manage invalid email addresses. This prevents repeated email failures by skipping known invalid email IDs while still delivering messages to valid recipients. It also minimizes error-state emails and unnecessary alerts. As an administrator, you can enable this by configuring a CCS parameter. You can also manually add, remove, or modify invalid email IDs.

Before you begin

Enable the Truncate_Invalid_EmailIds_From_Recipient_List CCS parameter to automatically remove invalid email IDs from recipient lists before sending email messages. For more information, see Configuration settings S-Z.

To access the AR System Email Invalid IDs form

Open a browser, log in to Mid Tier as an AR System administrator.
Enter http://hostName/arsys/forms/AR+System+Mid+Tier+Object+List URL to access the AR System Object List.
On the AR System Object List page, in the Name field, enter AR System Email Invalid IDs.
Select Show Hidden, and click Search.
From the results, double-click the AR System Email Invalid IDs form.
The following image shows the AR System Object List page:

To add an email ID to the invalid IDs list

On the AR System Invalid Email Ids form, click New request.
In the Invalid Email ID field, enter an email ID that you want to include in the list.
The following image shows the Invalid Email ID field:
Select Identified as SendEmail failed.
Click Save.

To remove an email ID from the invalid IDs list

On the AR System Invalid Email Ids form, click New search.
In the Invalid Email ID field, enter % and click Search.
On the Search page, select the invalid email ID that you want to delete, and click Delete.
The following image shows the Search page:

To modify an email ID from the invalid IDs list

In the AR System Invalid Email Ids form, click New search.
In the Invalid Email ID field, enter % and click Search.
On the Search page, select the invalid email ID that you want to modify.
Modify the Invalid Email ID field value and click Save.
The following image shows the modified email ID: