Troubleshooting Software Usage plug-in issues

To troubleshoot Software Usage plug-in issues

1. Verify the Software Usage plug-in configuration.
   For more information, see Software-Usage-plug-in-configuration.
   For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
2. Troubleshoot common plug-in-related issues.
   For more information, see the General-approach-for-troubleshooting-plug-in-issues.
3. If you need to investigate the issue further, enable the following logs:
   • Server-side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. 

To enable logs for the Software Usage plug-in

1. In a browser, open the AR System Administration Console, and click System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Go to the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply.
   The arjavaplugin.log file generates the debug logs for the Software Usage plug-in.