Troubleshooting Assignment Engine

The Assignment Engine is bundled with AR System server. Therefore, there is no separate procedure to troubleshoot Assignment Engine. 

The com.bmc.arsys.assignmentEngine-<version number>-SNAPSHOT.jar is located in the \BMC Software\ARSystem\deploy folder.

The Assignment Engine files are deployed at the following location:

\BMC Software\ARSystem\assignmentengine\bin

Related topics

Assignment-Engine-logs

Contacting Support

Assignment Engine files

The following Assignment Engine files are available:

  • araejversionNumber_buildNumber.jar
  • aej-message-bundle.properties
  • log4j.properties
  • aejstartup.bat

Important

The bin folder is empty if you have performed a fresh installation.

The Assignment Engine files are present but are not used during an upgrade.

 

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