Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Suite 23.3 including new features, urgent issues, documentation updates, and fixes or patches.

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Known-and-corrected-issues

Support-information

BMC Helix ITSM release notes

BMC Helix Virtual Agent release notes

BMC Helix Business Workflows release notes

The following updates have been added since the release of the space:

Date	Summary	Reference
December 3, 2024	Issues that were corrected by 23.3.04 and issues that remain open Patch 4 for version 23.3 is available for on-premises customers. The following updates are available in this patch: Use updated support for the technology stack Support for the enterprise version of F5 NGINX Plus Ingress Controller Updated support for PostgreSQL and Microsoft SQL Server database versions Support for case-sensitive database Support for data security with key encryption key (KEK) Support for Microsoft SQL Server database in the database refresh pipeline Support for service mesh Support for Proxy server Improvements to HelixGPT chat component Enhance application Shell to support HelixGPT-based global search Customize styling attributes in the Tab panel component Create associations between record definitions by using existing fields Horizontal scroll bar to view additional columns in the record grid Usability enhancements for PWA screens Accessibility enhancements for PWA screens	23-3-enhancements-and-patches
November 25, 2024	Issues that were corrected by 23.3.04 and issues that remain open Patch 4 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch: Improvements to HelixGPT chat view component Enhance application Shell to support HelixGPT-based global search Customize styling attributes in the Tab panel component Create associations between record definitions by using existing fields Horizontal scroll bar to view additional columns in the record grid Usability enhancements for PWA screens Accessibility enhancements for PWA screens	23-3-enhancements-and-patches
October 1, 2024¹	Issues that were corrected by 23.3.03 and issues that remain open Patch 3 for version 23.3 is available for on-premises customers. The following updates are available in this patch: Use updated support for the technology stack: Kubernetes version 1.30 Nginx Ingress Controller version 1.11.1 Helm version 3.15 Support for the enterprise version of F5 NGINX Plus Ingress Controller Updated support for PostgreSQL and Microsoft SQL Server database versions Support for case-sensitive database Support for data security with key encryption key (KEK) Support for Microsoft SQL Server database in the database refresh pipeline Support for service mesh Support for Proxy server Leverage the generative AI capabilities in your application by using HelixGPT chat component Get streamed responses from BMC HelixGPT Redirect to the Mid Tier login page after session expiry for improved data security Access BMC Helix Innovation Studio data from applications built in Developer Studio Better accessibility on PWA screens Better usability with relative dates on Service Level Agreement progress bar	23-3-enhancements-and-patches
August 15, 2024	Issues that were corrected by 23.3.03 and issues that remain open Patch 3 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch: Leverage the generative AI capabilities in your application by using HelixGPT chat component Get streamed responses from BMC HelixGPT Redirect to the Mid Tier login page after session expiry for improved data security Access BMC Helix Innovation Studio data from applications built in Developer Studio Better accessibility on PWA screens Better usability with relative dates on Service Level Agreement progress bar	23-3-enhancements-and-patches
May 22, 2024	Issues that were corrected by 23.3.02 and issues that remain open Patch 2 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch: Control data security by bringing in your Key Encryption Key (KEK) A tutorial to build a sample application by using BMC Helix Innovation Studio	23-3-enhancements-and-patches
March 22, 2024	Issues that were corrected by 23.3.01 and issues that remain open Patch 1 for version 23.3 is available for on-premises customers. The following updates are available in this patch: Install BMC Helix Service Management in an air-gapped environment Simplify configurations and data replication by using the database refresh pipeline Improve BMC Helix Innovation Suite database performance by using a separate database for reporting Utilize updated support for the technology stack Migrate Elasticsearch data to OpenSearch Install additional products for on-premises installation Use additional deployment size Enable users to e-sign documents Obtain a license usage report through the licensereport REST API endpoint Set the size of the webhook payload to improve reliability Automate processes by using content packages Group options in collapsible and accordion panes on PWA screens Filter the Company and Line of Business lists in Knowledge access mapping Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows	23-3-enhancements-and-patches
March 8, 2024	Issues that were corrected by 23.3.01 and issues that remain open Patch 1 for version 23.3 is available for SaaS subscribers. The following updates are available in this patch: Enable users to e-sign documents Obtain a license usage report through the licensereport REST API endpoint Set the size of the webhook payload to improve reliability Automate processes by using content packages Group options in collapsible and accordion panes on PWA screens Filter the Company and Line of Business lists in Knowledge access mapping Access the upgraded BMC Helix Knowledge Management by ComAround interface from BMC Helix ITSM or BMC Helix Business Workflows	23-3-enhancements-and-patches
December 8, 2023	Issues that were corrected by 23.3 and issues that remain open Enhancements available in 23.3: Share your predefined view presets Improve usability with dropdown buttons Create search filters for BMC Helix Digital Workplace Advanced Create search tags to return knowledge articles based on custom processes Automate Google Cloud Platform resource provisioning with ease Find information about folders and subfolders created in BMC Helix Knowledge Management by ComAround Migrated article links point to articles in BMC Helix Knowledge Management by ComAround Select a row-level security algorithm for fast data retrieval Unified documentation space for BMC Helix Innovation Suite	23-3-enhancements-and-patches

_{1. The BMC Helix Service Management 23.3.03 on-premises release, which was generally available on October 1, has now transitioned to a controlled availability release.}

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