Setting up outgoing email

Types of outgoing email in the Email Engine include:

  • Notifications—The most important use of outgoing email is using workflow to send notifications to users. AR System uses the Email Engine to send all notifications, not just email. You must install the Email Engine to send notifications from the AR System server.
  • Replies to senders—A common function of outgoing email is making replies to senders (who send email to the incoming mailbox) with results. When you created an incoming mailbox, one crucial task you perform is associating an outgoing mailbox, specifically for the purpose of replying to emails that require a response, for example, query results. For more information, see Sending professional-looking reply email.
  • Messages form—You can send outgoing email using the AR System Email Messages form. You can type the message, or specify contents templates to use in the body of the email. Typically, you only use the AR System Email Messages form for configuring or troubleshooting the Email Engine. The average user never sees or needs this form. 

Related topic

Creating-and-using-email-templates

Refer to the following table for information about creating and transmitting outgoing email messages from the Email Engine:

Action

Reference

Learn how the Email Engine sends outgoing email notifications.

Learn how the Email Engine sends notifications to the AR System server.

Learn how to use the email templates with the outgoing emails.

Understand the template options considered while sending an outgoing email.

Learn how to send a professional-looking email by adding a header and choosing the correct templates.

Learn how you can encode the text that you send in an email.

The examples of outgoing email in the topics that follow use label/value pairs, aliases, variables, templates, and special keyword syntax as message content. The Email Engine ignores any other text. The JavaToMimeMapping.properties file contains a list of character set conversions for your outgoing mail. You can find this file in the Email Engine installation directory.


 

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