Viewing status, error, and other information about incoming email

For incoming emails, you can use the Advanced Options tab to view message information and errors of incoming emails.

The Attachment Alternatives tab displays any attachments in the incoming email. This tab displays the links to each message as it is rendered by the Email Engine in plain text, HTML, and email client formats.

Related topic

Setting-up-incoming-email

Attachment alternatives information for incoming email

inc-e-att-alt.gif

To display advanced options

  1. Open the AR System Email Messages form in Search mode.
  2. Select an incoming email message.
  3. Select Yes in the Display Advanced Options field of the AR System Email Message form.

  4. Select one of the advanced option tabs: Advanced Options, Message Information, or Errors.

    For incoming emails, you typically will not see information under the Templates and Variable Replacement tabs.

Viewing status information about incoming email

The Message Information tab records status information about incoming emails, such as their Message ID, the date the email was received, and how the message was parsed.

Viewing error messages for incoming mail

The Errors tab enables users to view error messages if the incoming email is not received correctly. If a request fails to submit or query, the original message is returned, along with an error message that indicates the reason for the failure.

The following figure illustrates an incoming query that did not return any results. Information includes the severity of the error, error number, date created, and error message text.

Error information for incoming email
incident-e-error.gif

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*