Syntax for incoming email

The emails sent to the Email Engineto access the AR System servermust follow a specific syntax. The syntax is specified by a given set of labels that are recognized by the Email Engine. You can give different values to the labels. You can use the label-value pairs in templates to provide a table of labels that you can use to send incoming emails to the Email Engine.
For more information, see Using-label-value-pairs-in-templates.

The examples of incoming emails in this section make extensive use of label-value pairs, aliases, variables, templates, and special keyword syntax as message content. The Email Engineignores any other text.
For more information, see the detailed reference material and examples of their use in Creating-and-using-email-templates.

Related topics

How-incoming-email-works

Using incoming emails, users can submit, query, or modify entries on the AR System server. Users can send incoming emails through an external email client to a configured mailbox on the Email Engine. If users send emails through a third-party email client, they can enter the content into the body of the email or specify a template.

The message content of the incoming email must follow a particular syntax that is specified by a given set of label-value pairs, for example:

Schema: HD Incident
Server: polycarp
Login: Joe User
Password: 12345
Action: Submit

The rules for label/value pairs and variables are exactly the same as those for templates.

Tip

Like the Mid Tier, incoming email can trigger workflow that starts on submit or modify. Email functions like any other AR Systemclient to the AR System server. For example, if the transaction meets the filter's Run If condition, the filter will run, regardless of whether the client is the Mid Tieror an email.

The MimeToJavaMapping.properties file contains a list of character set conversions for your incoming mail. You can find this file in the Email Engineinstallation directory.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*