Adding FTS licenses

You can add FTS licenses only for on-premises deployments.

Full Text Search is integrated throughout BMC Helix ITSM. You must define a license before installing Full Text Search.

Related topic

Configuring-FTS-by-using-the-Server-Information-form

To add an FTS license

  1. From the IT Home page, open the AR System Administration Console.
  2. Select System > General > Add or Remove Licenses.
  3. Click Add New.
  4. Define the following settings:
    • License Type—BMC Full Text Search
    • Number of Licenses—1
      22_1_FTS_Add_Remove_License.png
  5. Click Save.
  6. Restart the AR System server.

AR Systemdoes not support Full Text Search if you have read-only database.

For more information about using a read-only database, see Using read-only database.

 

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