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Chatbot user feedback report using REST API

The EventMetricsDataPageQuery REST API is used to get user feedback report.

Use the following syntax for EventMetricsDataPageQuery:

<<URL>>/api/rx/application/datapage?dataPageType=com.bmc.arsys.rx.application.event.datapage.EventMetricsDataPageQuery
&startIndex=0
&eventDefinition=<<Fully qualified-event-name>>
&fromDate=<<START_DATE_TIME>> (date must be in UTC format)
&toDate=<<END_DATE_TIME>> (date must be in UTC format)
&pageSize=-1

Which includes the following parameters:

Parameter

Description

dataPageType

  • Specifies the fully qualified class name of the com.bmc.arsys.rx.application.event.datapage.EventMetricsDataPageQuery. 
  • This is a mandatory query parameter. 

Note: Do not change the value of this parameter.

pageSize

  • This value should be always -1. This is a mandatory query parameter.

startIndex

  • This is a mandatory query parameter.

For example: If startIndex=0 and pageSize=-1, the dataPageQuery will return the all the events based on the criteria specified. 

eventDefinition

Specifies fully qualified event name.

fromDate

yyyy-MM-ddTHH:mm:ss.SSS. The date must be in UTC format. For example: 2019-10-01T10:00:00.000

toDate

yyyy-MM-ddTHH:mm:ss.SSS. The date must be in UTC format. For example: 2019-10-31T10:00:00.000

Example 1

To fetch the retrieve/fetch the user feedback events, use the following REST API call: 

https://<IS_SERVER_NAME>/api/rx/application/datapage?dataPageType=com.bmc.arsys.rx.application.event.datapage.EventMetricsDataPageQuery&startIndex=0&eventDefinition =com.bmc.dsm.chatbot:User Feedback&fromDate=2019-10-01T10:00:00.000&toDate=2019-10-31T10:00:00.000&pageSize=-1

In this example, all events from com.bmc.dsm.chatbot:User Feedback will be fetched from date 10 am on 1st October 2019 to 10 am on 31st October 2019. 

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