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Troubleshooting plug-in issues

Several plug-ins are installed and configured during the  installation. For information about the types of plug-ins that are supported, see Plug-in-types-supported-by-AR-System.


While working with the plug-ins, you may encounter the following issues:


  • A plug-in does not load.
  • A plug-in fails to start or times out.
  • The plug-in server is not running and does not load the plug-ins.
  • The plug-in server is not responding and all the plug-ins time out.
  • The plug-in server occasionally times out as it is not configured to handle the volume of plug-in calls.
  • A plug-in error occurs.
  •  fails to establish a connection with the plug-in server.
  •  times out when connecting to the plug-in server.
  • No errors occur, but you want to see the debug logging to understand the behavior of the plug-in.

The above issues may occur on one or more servers in a server group. To effectively resolve the issue, you should first isolate the issue to the server, plug-in, or to the context. For more information, see the following topics:

Watch the following video (26:00) to learn more about Plug-in server basics.

icon-play.png https://youtu.be/s_YVSX4ct8g

Watch the following video (46:35) to learn more about  troubleshoot the Plug-in server.

icon-play.png https://youtu.be/7W0rEAc-Zpo

 

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AR System 22.1