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Plug-in types supported by AR System

 supports the following types of plug-ins that you create:

  • AR System External Authentication (AREA)— uses AREA plug-ins to authenticate the identity of users. AREA plug-ins access network directory services or other authentication services to verify user login names and passwords. When you use an AREA plug-in, you do not have to maintain duplicate user authentication data in the  directories because the  can access user identification information from external sources.

    If you have users with fixed licenses or users who use Remedy applications, you must maintain user authentication data in  directories because users must exist in the User form for the license tracking feature and for the applications. (See AREA-plug-ins.) A ready-to-use  plug-in is available for the purpose of single sign-on. This plug-in is used for integrating the  and the  server. The plug-in authenticates the user against the  server by calling the  APIs. For more information, see Getting started.

  • AR System Database Connectivity (ARDBC)—ARDBC plug-ins enable  to access data stored in external sources. You can integrate ARDBC with the external data sources through their own APIs. ARDBC plug-ins, which you access through vendor forms, enable you to perform these tasks:

    • Search external data sources
    • Create, delete, modify, and set entries in external data sources
    • Populate search-style character menus from external data sources
    • Implement workflow that accesses external data sources

    See ARDBC-plug-ins-introduction.

  • AR System Filter (AR Filter)—AR filter API plug-ins are used when server-side workflow objects (such as filters and escalations) reference filter API calls. AR filter API plug-ins offer an alternative method to send information requests to and from external servers. AR Filter uses fewer system resources than run processes use and enables the  to return to its workflow faster. See AR-Filter-API-plug-ins-introduction.

     also offers two ready-to-use Lightweight Directory Access Protocol (LDAP) plug-ins. For more information, see LDAP-plug-ins-in-AR-System .
    Installed-plug-in-components shows how the calls the plug-in server that calls the plug-in.

     plug-in architecture
    AR System plug-in architecture.gif

    The arrows in this figure identify the directions in which each program or process can initiate API function calls. Data can flow in any direction.

 

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AR System 22.1