Guidelines for the Administrator
As a Remedy Administrator, follow these guidelines to ensure smooth functioning and maintenance of Remedy as a shared service:
- Install and upgrade to the latest version.
- Install BMC Atrium Single Sign-On.
- Based on the deployment strategy, configure a Tomcat cluster.
- Install and configure Centralized Configuration server. For information, see Centralized-configuration and Centralized configuration for mid tier.
- Decide on and adhere to a naming convention for cluster IDs.
- Onboard a tenant.
- Add a tenant.
- Configure tenant-specific properties.
- Preload the cache.
- Configure a load balancer.
- Shut down the and back up the good copy of the cache. For information, see Backing up mid tier cache.
- Keep the setup ready to deploy an additional mid tier to the cluster on the fly. For information, see Configuring-a-cluster.
- Enable the tenant console from the web.xml file.
- Add a realm for the tenant to access the Tenant Console. For information, see Adding and configuring realms.
- Add users to the BMCSaaSAdmin group for providing tenant administrator privileges. For information, see Quick start for SaaS administrators.
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