Troubleshooting Software Usage plug-in issues

The Software Usage plug-in enables you to gather product usage information.

To troubleshoot Software Usage plug-in issues

Verify the Software Usage plug-in configuration.
For more information, see Software-Usage-plug-in-configuration.
For more information on AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring-Java-plug-in-servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
Troubleshoot common plug-in related issues.
For more information, see General-approach-for-troubleshooting-plug-in-issues.
If you need to investigate the issue further, enable the following logs:
- Server side logs. For more information, see Enabling-server-side-AR-System-logs.
- Plug-in specific logs. For more information, see To enable logs for the Software Usage plug-in.

In a browser, open the BMC Remedy AR System Administration Console, and click System > General > Plugin Server Configuration.
On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
Select the Plugin Server Configuration tab.
In the Logging Configurations area, from the Log Level list, select DEBUG.
Click Apply.
The arjavaplugin.log file now generates the debug logs for the Software Usage plug-in.